FAQ
WHERE DOES THIS STORE SHIP FROM?
3033 Ohio Drive #4045 Frisco,Tx.75035
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WHAT IS THE CUSTOMER SERVICE EMAIL AND HELPLINE?
Business:469-325-2022
Mon-Fri 10am-5pm (Central Time)
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WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
No exchanges or returns. All sales are final!
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HOW DO I DETERMINE WHAT SIZE TO ORDER?
We carry products from different manufactures and designers. Each brand has its own size guidelines due to material.
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CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately, at this time orders can ONLY be place online through our website.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once shipped most domestic orders take anywhere from 4 to 8 business days to arrive depending on the efficiency of your local postal service.
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IS EXPRESS SHIPPING AVAILABLE?
No
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WHEN DO YOU RESTOCK YOUR ITEMS?
Restocks can take up to 2-3 weeks to come back. If it doesn't come back within that time, it either means that it is on back order (which can take up to 4 weeks) or it will not restock. If you would like to know if an item is restocking PLEASE email shuetique@hotmail.com. Items post to social media letting customers know that it has restocked.
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HOW OFTEN DO YOU GET NEW ITEMS?
Twice a week (Tuesday&Thursday)
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HOW DO I PAY FOR MY ORDER? IS IT SECURE?
The checkout process uses authorize.net one of the most trusted online payment solutions on the web. Before entering any personal credit card information, you will be transferred to authorize.net secure servers. Authorize.net accepts Visa, MasterCard, American Express, Discover.
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WHAT IF SOMETHING IS WRONG WITH MY ORDER?
If you have a problem with an order from this store, please contact the store within 12 hours of receiving your order, directly through the Contact page. Email at shuetique@hotmail.com
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WHAT IS THE PROCESS FOR RETURNED MAIL?
Once a returned mail package is received we send an email to correspond with the customer to see exactly what the issue was with the item and how the customer would like to proceed with resolving the issue.
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HOW LONG DOES IT TAKE TO RECEIVE A RESPONSE TO AN EMAIL INQUIRE?
Emails take up to 24-48 hours for a response.
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​WHAT ARE YOUR SOCIAL NETWORKS?Instagram: @shuetique
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Privacy Policy
To better protect your privacy, we provide this notice explaining our online information practices.
We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.
All online transactions at are handled with industry-standard SSL encryption.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. We do not save any information that you provide us.
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TERMS AND CONDITIONS
PAYMENT
*NOTE* Shipping and handling fees are not included in your purchase total and will be added to your final invoice. Payments accepted credit, debit, cash, or money orders. (Payments can be processed over the phone with your debit/credit card ). We accept all major credit cards Visa, Mastercard, Discover, and American Express.
DOMESTIC SHIPPING:
Shuetique will take 48 business hours (not including weekends) to process your order (confirm credit card and verify card holder identity). After your 48 business hours processing time starts. It will take 2-3 business days to ship, you will receive your tracking number via email. All orders placed after 3:30pm CST are considered placed the next business day. If for some reason, your order is taking longer than the normal estimated time of arrival date, you will be notified via email. Shuetique ships via United States Postal Service, (2-3 business days); depending on location this time frame is not included in the processing time.
*** Note processing times and shipping times are different.
*Shuetique is NOT responsible for lost or damaged packages.
We accept Discover, Visa, and MasterCard.